1. 1Prologues
  2. 2Introduction
  3. 3Equality of treatment and non-discrimination
  4. 4 Integration in the labour market as an element of value
  5. 5 Fostering full accessibility
  6. 6 Relationships with suppliers and subcontractors
  7. 7 Social action
  8. 8 Communication as a responsible tool
  9. 9 How to implement CSR-D
  10. 10 Self-diagnosis questionnaire
  11. 11 CSR-D report patterns and follow-up indicators
  12. 12Relevant European and international legislation
  13. 13Glossary
  • Logotype of European Social Fund
  • Logotype of Fundación ONCE
  • Logotype of Grupo Fundosa


Universal accessibility
The requirement that environments, processes, goods, products and services, objects, instruments, tools and devices have to fulfil in order to be understandable, usable and viable for all people in safe and comfortable conditions and as independently and naturally as possible. The design for all strategy is presupposed, notwithstanding reasonable adjustments that might be needed.
Reasonable adjustments or adaptations
Measures to tailor the physical, social and behaviour environment to the specific needs of people with disabilities that in an effective and practical way and without being an disproportionate burden, make accessibility easier or improve equal participations conditions for a person with disabilities.
A system that compensates the lack of image perception with audio- description (on spatial situations, clothing, gestures, attitudes, landscapes, etc.) essential to understanding and enjoying a theatre play, a movie, an education programme or a cartoon series on TV.
Convention on the Rights of Persons with Disabilities
The goal of the Convention is to promote, protect and guarantee full and equal enjoyment of human rights by people with disabilities and it covers essential areas such as accessibility, freedom of movement, health, education, employment, rehabilitation, participation in political life, equality and non-discrimination (http://www.un.org/disabilities/.
Design for all
Activity according to which environments, processes, goods, products, services, objects, instruments, devices or tools are conceived or planned from the start and when possible, so that they can be used by as many people as possible.
Accessibility requirements
Requirements that environments, products and services must fulfil and also non-discrimination conditions in rules, criteria or practices, according to universal accessibility and "design for all" principles.
Groups of people that can be affected by an organization or its activities, for example shareholders, employees, clients, suppliers, Public Administration, society in general, etc.
The principle by which people with disabilities must be able to live a normal life, having access to the same places, areas, goods and services that are available to everybody else.
United Nation Global Compact
A strategic policy initiative for businesses that are committed to aligning their operations and strategies with ten universally accepted principles in the areas of human rights, labour, environment and anti-corruption” (www.unglobalcompact.org).
Mainstreaming of disability
A principle according to which actions carried out by institutions are not only limited to specific plans, programmes and situations addressed to people with disabilities, but they also include the general policies and lines of action where people with disabilities needs and requirements will be taken into account.
Independent life
A situation in which the person with disabilities decides on his/ her existence and actively participates in the community life, consistent with the right of free development of his/her personality.
WAI (Web Accessibility Initiative)
Web accessibility means that people with disabilities will be able to use the web page. The web design allows a person to view, understand, search and interact, and also to provide contents (www.w3.org/WAI).