1. 1 Prologues
  2. 2 Introduction
  3. 3 Equality of treatment and non-discrimination
  4. 4 Integration in the labour market as an element of value
  5. 5 Fostering full accessibility
    1. 5.1 Concepts
    2. 5.2 Where shall we start?
    3. 5.3 Environment accessibility
    4. 5.4 Accessibility to products and services
  6. 6 Relationships with suppliers and subcontractors
  7. 7 Social action
  8. 8 Communication as a responsible tool
  9. 9 How to implement CSR-D
  10. 10 Self-diagnosis questionnaire
  11. 11 CSR-D report patterns and follow-up indicators
  12. 12 Relevant European and international legislation
  13. 13 Glossary
  • Logotype of European Social Fund
  • Logotype of Fundación ONCE
  • Logotype of Grupo Fundosa

Accessibility to products and services

To apply "design for all" criteria not only improves the quality of life of people with limited functional capacities, but of everybody else. Approximately 40% of the population benefits from accessible environments, products or services, including the elderly, who have become a large and active group of consumers with high purchasing power and more time availability than the rest of the population.

To include "design for all" in production processes will significantly increase the target population allowing the company to reach important market niches which are usually poorly exploited.

Products and services offered by a company must be accessible and take into account the various functional capacities of people.

The recommended actions are:

  • If the company manufactures the product: it is essential to include the “design for all” concept in the production processes, especially in design. Tests carried out by users with different disabilities are recommended so that the designed product or service is assessed before it is launched onto the market.
  • If the company markets products made by others: the company will demand its suppliers to comply with the "design for all" concept.
  • Companies that sell products or services directly to the final consumer: training courses for customer care staff to guarantee adequate treatment of people with disabilities are necessary.