1. 1 Prologues
  2. 2 Introduction
  3. 3 Equality of treatment and non-discrimination
  4. 4 Integration in the labour market as an element of value
  5. 5 Fostering full accessibility
    1. 5.1 Concepts
    2. 5.2 Where shall we start?
    3. 5.3 Environment accessibility
    4. 5.4 Accessibility to products and services
  6. 6 Relationships with suppliers and subcontractors
  7. 7 Social action
  8. 8 Communication as a responsible tool
  9. 9 How to implement CSR-D
  10. 10 Self-diagnosis questionnaire
  11. 11 CSR-D report patterns and follow-up indicators
  12. 12 Relevant European and international legislation
  13. 13 Glossary
  • Logotype of European Social Fund
  • Logotype of Fundación ONCE
  • Logotype of Grupo Fundosa


European concept of accessibility

Accessibility is the set of criteria that allows any environment, product or service to be respectful to human nature, safe, healthy, functional, understandable and aesthetic.

Universal accessibility

Accessibility is the condition that environments, processes, goods, products and services, and also objects or instruments, tools and devices must have to be understandable, usable, and viable for all people in safe and comfortable conditions in the most autonomous and natural way.

Designing future by which environments, processes, goods, products, services, objects, tools and devices are conceived so that they can be used by all people in the widest scope possible.

Designing future environments, products and services which are accessible and removing existing barriers are key elements for the individual development and social participation of people with disabilities. The lack of accessibility in environments, products and services becomes a direct cause and a key factor of discrimination.

There is no doubt about the key role of companies in this sense, but the complexity of a full accessibility commitment for a company's daily management is also evident.

Therefore, the first issue we need to consider to effectively deal with CSR in the area of accessibility is that the criteria to reach, maintain and improve accessibility must become part of all company actions, as occurs for example with quality criteria. And, in order for this to be possible, accessibility management must become part of the company’s daily management.

There are 50 million people with disabilities in the European Union and one member out of every four families has a disability. Taking this fact into account, which company can afford to ignore this potential market?

People with disabilities and their families as clients, a market to be considered.

Non-accessible environments, products or services will be excluded from the market in the near future, since accessibility is closely linked to the concepts of quality and sustainability.

Non-accessible environments, products or services lack the quality demanded by many consumers and they are considered uncomfortable by people with disabilities, as well as the elderly, people with temporary functional limitations or children.

European public procurement legislation indicates that the technical specifications of public tenders shall take into account “accessibility criteria for people with disabilities”.